1. Service and eligibility

The Service provides regulatory intelligence, public-source data, search, analytics, workflow tools, summaries, visualizations, and generated outputs for professional business and research use. It is not legal, medical, scientific, statistical, investment, or professional regulatory advice; a submission system; or an official record repository.

You must be at least 18, able to form a binding contract, legally permitted to use the Service, and authorized to act for any represented organization.

2. Accounts and acceptable use

You are responsible for account activity, credentials, lawful inputs, appropriate permissions, independent review, backups, and ensuring that organization users follow these Terms.

You may not misuse the Service, bypass controls, scrape or bulk-export except through permitted features, infringe rights, introduce malicious code, misrepresent outputs as agency determinations, or use outputs to build a competing product. Do not submit PHI, directly identifiable patient data, confidential regulatory submissions, trade secrets, export-controlled material, or other regulated sensitive information. The standard Service is not HIPAA-compliant and we do not provide a BAA under these Terms.

3. Subscriptions, renewal, and cancellation

Prices, taxes, billing cadence, seat limits, features, and usage limits are shown before purchase. Paid subscriptions renew automatically until cancelled. Fees are billed in advance through Stripe or another identified processor.

You may cancel through the account billing interface without contacting support. Cancellation normally takes effect at the end of the current billing period; fees are nonrefundable except where required by law or stated at checkout. We send confirmation and renewal information to the billing email. We may suspend overdue accounts and change pricing or features on advance notice as required by law.

4. Ownership, Customer Content, and confidentiality

We own the Service, software, workflows, selection and arrangement of databases, annotations, templates, methods, and proprietary materials, excluding Your Content, public-domain materials, third-party or licensed materials, and open-source software. You retain Your Content.

"Your Content" includes prompts, queries, files, notes, projects, settings, feedback, and outputs you submit or create. You grant us only the rights needed to host, store, transmit, back up, secure, support, maintain, provide requested features, prevent abuse, comply with law, and perform the subscription. We do not use Your Content to train general-purpose AI models or permit providers to do so. Any optional generalized analytics or improvement use must use deidentified or aggregated information unless you separately opt in.

We will treat Your Content as confidential and limit access to personnel and subprocessors with a need to know, subject to applicable enterprise terms, a DPA, security limitations, legal process, and information that is public, independently developed, or lawfully received elsewhere. Enterprise agreements or DPAs control over these Terms if they conflict.

5. Outputs and third-party sources

Outputs may be incomplete, inaccurate, outdated, similar to other users' outputs, or based on changed third-party sources. Verify citations against current primary sources before publication, client delivery, or submission. Nothing assures approval, acceptance, designation, meeting outcome, review classification, or timing.

Subject to your plan and these Terms, you may use outputs for internal business purposes and permitted client work. You may not resell bulk data or create a competing database. Embedded third-party rights and source restrictions continue to apply.

6. Team workspaces and public sharing

Team administrators may access, transfer, modify, publish, or delete workspace content as permitted by the workspace configuration. Team-only content is available to authorized members. Restricted links may be viewable by anyone possessing the link; public named pages may be indexed only when marked for persistent publication. Temporary and token links may expire or be revoked.

Before sharing or publishing, you confirm that you have permission and that the content is not confidential, personal, regulated, export-controlled, or infringing. Anyone with access may copy content, and revocation cannot recall copies already downloaded. We may disable links or remove content for legal, security, abuse, or operational reasons. Public content is subject to our copyright notice-and-takedown process.

7. Disclaimers and liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGULATORY IMPACT AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM WARRANTIES AND ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, LOST-PROFIT, LOST-DATA, INTERRUPTION, REGULATORY-DELAY, OR SUBSTITUTE-SERVICE DAMAGES.

Our aggregate liability for all claims under any theory is limited to the greater of fees paid in the preceding 12 months or $100. These limitations apply to the maximum extent permitted by law and do not limit liability that cannot legally be limited.

8. Indemnity

You will defend, indemnify, and hold harmless Regulatory Impact and the covered parties above from claims arising from Your Content, your use of the Service, your breach, violation of law or third-party rights, reliance on outputs, or account users' acts. We will provide prompt notice when practicable, control the defense with reasonably acceptable counsel, cooperate at your expense, and will not settle a claim imposing an admission or obligation on us without your consent.

9. Dispute resolution and arbitration

Georgia law governs, except where federal law controls. Before filing a claim, the parties must send a written Legal Dispute Notice to support@regulatoryimpact.com and attempt informal resolution for 30 days.

After that period, disputes between you and us will be resolved by individual, binding arbitration administered by the American Arbitration Association under its applicable Commercial or Consumer Arbitration Rules, as applicable. The arbitration will occur in Georgia or remotely, and the arbitrator may award the same individual relief available in court. Each party waives a jury trial and agrees not to bring or participate in a class, collective, representative, or private-attorney-general proceeding to the extent legally permitted.

You may bring an individual claim in small-claims court if it qualifies. Either party may seek temporary or permanent injunctive relief in court for intellectual-property infringement, confidentiality breaches, unauthorized access, or misuse of the Service, and we may use court proceedings to collect unpaid fees if counsel determines that is permitted. Nothing waives non-waivable statutory rights. To opt out of arbitration, send a signed notice to the legal contact above within 30 days after creating an account, identifying your name, account email, and clear election to opt out. Enterprise agreements may replace this section.

10. Termination and general terms

You may stop using the Service or cancel as described above. We may suspend or terminate for breach, nonpayment, security, legal, vendor, or operational reasons. After termination, we may delete content according to our retention and backup cycles; export it before termination. Provisions concerning ownership, confidentiality, outputs, disclaimers, liability, indemnity, dispute resolution, and payment survive.

These Terms, applicable order forms, and DPAs are the entire agreement. A signed enterprise agreement or order form controls over these Terms if inconsistent. Assignment, force majeure, severability, waiver, electronic notices, no third-party beneficiaries, export/sanctions compliance, and independent-contractor status apply. We may update these Terms; material data-use changes require renewed acceptance where appropriate.

11. Legal contact